Shipping

Shipping Details:

From the US/Canada and other parts of the world except Southern Africa : you can buy on simplespectrumsupplement.com based in California.

For South Africa:

All orders ship out Monday through Friday from Postnet or Courierguy each week. They are assigned a tracking number and that will be automatically emailed to you once it’s fulfilled in the warehouse. We do not ship out over the weekend, so any orders places Friday afternoon till Monday I’ll be shipped out Monday or Tuesday afternoon. Please email us if you have any questions on your specific order. We will respond within 24 hours to your questions!

Damaged Shipments:

We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. 

Duties:

When ordering, you're responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of SA, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order. We have no control over these charges nor can we predict what they might be. As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.

Care & Quality: